DiceWise: casino review for players in Estonia

DiceWise operates in Estonia under an EMTA licence, the operator is Frenwall Limited. This review brings together the withdrawal terms, fees, restriction tools and support, with a source for every statement.

Facts checked
Status
published
Operating company
Frenwall Limited
Licence
MTR

In short

DiceWise gives players named loss limits, time limits and an account block, but its payment conditions are less light on cost and waiting. Processing takes 72 hours, with up to three days for transfer, and a withdrawal fee can reach 10% with a €2 minimum. A further €5 inactivity charge is recorded after 30 months. These details make costs and timing central to understanding the casino, even where the controls are clearly described.

The editor has deposited and withdrawn money at every casino in the catalogue. Results of individual payouts (date, method and time to arrive) are added to the reviews as they are written up.

DiceWise has costs beyond the first withdrawal

DiceWise lists a possible withdrawal fee of up to 10%, with a minimum of €2. The review also records a €5 inactivity charge after 30 months, without specifying its frequency. These costs deserve attention alongside the separate processing and transfer windows.

DetailWhat the review says
Withdrawal fee ruleUp to 10%, with a minimum fee of €2
Inactivity charge recorded€5 after 30 months of inactivity. Charge frequency not stated.
Processing and transfer timingProcessing: 72 hours. Transfer: up to 3 days.

Withdrawals

  • Time. From Madrush, a site of the same operator: withdrawals are processed within up to 72 hours, bank and card transfers take up to 3 days, e-wallets are usually faster.
  • Minimum amount. From Madrush, a site of the same operator: no minimum withdrawal is stated (deposits from €20, withdrawals up to €5,000 per 24 hours).
  • Methods. From Madrush, a site of the same operator: the payments page lists instant bank transfer, Visa/Mastercard, MiFinity, Revolut, Jeton and AstroPay.
  • Fees. From Madrush, a site of the same operator: transactions carry a service fee of up to 10% of the amount, at least €2, plus direct payment costs.

What to do if a payout is delayed is explained in the withdrawals guide.

Limits and responsible gambling

From Madrush, a site of the same operator: daily, weekly and monthly loss limits, time limits, account blocking and EMTA self-exclusion are offered, no deposit limit is described.

From Madrush, a site of the same operator: after 30 months without activity the account is dormant and the operator may deduct €5.

You can restrict play at every casino in Estonia at once through the EMTA register. See the limits and self-exclusion guide. Free helpline: 15410.

Support and complaints

From Madrush, a site of the same operator: support is by chat and e-mail, chat hours are not stated, e-mail replies come within 24 hours.

From Madrush, a site of the same operator: the operator aims to resolve complaints within 10 working days and may extend this by up to 10 more. If you disagree with the casino's answer, you can complain to EMTA.

How to check the licence

Match the site address www.dicewise.com against the EMTA list and open the Frenwall Limited entry in the MTR register. The licence check guide shows it step by step.

Questions about DiceWise

How long do DiceWise withdrawals take?

From Madrush, a site of the same operator: withdrawals are processed within up to 72 hours, bank and card transfers take up to 3 days, e-wallets are usually faster.

Is DiceWise licensed in Estonia?

Website www.dicewise.com: operator Frenwall Limited.

Where can I set a limit at DiceWise?

From Madrush, a site of the same operator: daily, weekly and monthly loss limits, time limits, account blocking and EMTA self-exclusion are offered, no deposit limit is described.

Sources (4)

Facts on this page come from the sources below. The access date is the day the source was opened while preparing the text.

  1. Madrush: player terms, version 1.4, 12 August 2026 source updated: 2026-08-12; accessed: 2026-10-25
  2. Madrush: payment methods accessed: 2026-10-25
  3. Madrush: contact us accessed: 2026-10-25
  4. EMTA: List of legal gambling operators source updated: 2026-10-22; accessed: 2026-10-25